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Refund or Exchange

Refund/Return Policy

Order Cancellations:

  • We accept order cancellations until your order has been dispatched. To cancel an order, please contact us promptly.

Defective Products:

  • Should any item in your order arrive damaged or incorrect, we will replace it at no additional cost to you. Please contact us immediately to resolve the matter.

Opened Items:

  • Opened items will incur a 20% restocking fee and a credit note valid for one calendar year will be issued.

Returns:

  • We only accept returns for items purchased within fourteen days, provided they are unopened and in their original packaging.
  • Items returned within one day are eligible for a full refund.
  • Items returned after one day may require a processing time of up to ten working days in accordance with banking regulations.
  • Items returned after three days will incur a 5% restocking fee. Shipping costs are non-refundable.
  • Items can only be returned within fourteen days of the delivered date.
  • The cost of returning items is solely the customer’s responsibility.
  • All returns must be communicated prior to sending via email to [email protected] or by phone to 1-868-674-9000. All returns must be accompanied by valid proof of purchase and returned to:

Circuit Zone Ltd. Chootoo Road Aranguez South San Juan Trinidad

  • Customers are responsible for choosing and paying for the return method.
  • We do not accept returns or exchanges of used products.
  • Refunds are processed via the original payment method, except where banking procedures necessitate a cheque, which will be issued within seven working days of verification.
  • We do not offer downloadable return labels. Customers are responsible for creating their own labels.
  • Customers are liable for the return shipping costs.
  • Items must be returned within ten working days of the return agreement date.
  • All returned items are inspected upon receipt to ensure they are the same items originally delivered and in the same packaging. Once confirmed, the refund process will commence and may take up to ten working days to complete.

Please Direct All Communications To:

Please have your order number readily available to expedite your request.

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